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General terms and conditions and data protection

for the Hotel Accommodation Contract (AGBH 8.0)

1 Scope of application

1.1 These Terms and Conditions shall apply to contracts for the rental of hotel rooms for lodging purposes as well as all other services and deliveries provided by the hotel to the customer in this context (hotel accommodation contract). The term "hotel accommodation contract" includes and replaces the following terms: Accommodation Agreement, Guest Accommodation Agreement, Hotel Accommodation Agreement, Hotel Room Agreement.

1.2 The subletting or reletting of the rooms provided as well as their use for purposes other than accommodation shall require the prior consent of the hotel in text form, whereby Section 540 (1) sentence 2 of the German Civil Code (BGB) is waived insofar as the customer is not a consumer within the meaning of Section 13 of the German Civil Code (BGB).

1.3 The customer's general terms and conditions shall only apply if this has been expressly agreed in text form in advance.

2 Conclusion of Contract, Contracting Parties, Statute of Limitations

2.1 The contracting parties are the hotel and the customer. The contract is concluded by the hotel's acceptance of the customer's application. The hotel is free to confirm the room booking in text form.

2.2 All claims against the hotel are generally subject to a limitation period of one year from the start of the statutory limitation period. This does not apply to claims for damages and other claims, provided that the latter are based on an intentional or grossly negligent breach of duty by the hotel.

3 Services, prices, payment, set-off

3.1 The hotel is obligated to hold the rooms booked by the customer ready and to provide the agreed services.

3.2 The customer is obligated to pay the agreed or applicable prices of the hotel for the provision of the rooms and the other services used by the customer. This also applies to services ordered by the customer directly or through the hotel, which are provided by third parties and paid for by the hotel.

3.3 The agreed prices include the taxes and local charges applicable at the time of the conclusion of the contract. Not included are local taxes that are owed by the guest according to the respective local law, such as visitor's tax.
In the event of a change in the statutory value added tax or the introduction, amendment or abolition of local levies on the subject of performance after conclusion of the contract, the prices shall be adjusted accordingly. In the case of contracts with consumers, this shall only apply if the period between conclusion and performance of the contract exceeds four months.

3.4 The hotel may make its consent to a subsequent reduction requested by the customer in the number of rooms booked, the hotel's service or the customer's length of stay conditional upon a reasonable increase in the price for the rooms and/or for the hotel's other services.

3.5 Invoices of the hotel are due for payment immediately upon receipt without deduction. If payment on account has been agreed, payment shall be made without deduction within ten days of receipt of the invoice, unless otherwise agreed.

3.6 The hotel is entitled to demand an appropriate advance payment or security deposit from the customer upon conclusion of the contract, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates may be agreed in text form in the contract. In the case of advance payments or security deposits for package tours, the statutory provisions shall remain unaffected. In the event of default of payment by the customer, the statutory provisions shall apply.

3.7 In justified cases, for example payment arrears on the part of the customer or expansion of the scope of the contract, the hotel is entitled, even after conclusion of the contract until the beginning of the stay, to demand an advance payment or security deposit within the meaning of Item 3.6 above or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration.

3.8 The hotel is also entitled to demand from the customer an appropriate advance payment or security deposit within the meaning of Item 3.6 above for existing and future claims arising from the contract at the beginning of and during the stay, insofar as such a payment has not already been made in accordance with Item 3.6 above and/or Item 3.7 above.

3.9 The customer may only set off or offset an undisputed or legally binding claim against a claim of the hotel.

3.10 The customer agrees that the invoice may be sent to him electronically.

4 Withdrawal of the Customer (Cancellation)/Non-Acceptance of the Hotel's Services (No Show)

4.1 Withdrawal by the customer from the contract concluded with the hotel is only possible if a right of withdrawal has been expressly agreed in the contract, a statutory right of withdrawal exists or if the hotel expressly agrees to the cancellation of the contract.

4.2 If a date for withdrawal from the contract free of charge has been agreed between the hotel and the customer, the customer may withdraw from the contract up to that date without triggering payment or damage compensation claims by the hotel.

4.3 If a right of withdrawal has not been agreed or has already expired, there is also no statutory right of withdrawal or termination and the hotel does not agree to a cancellation of the contract, the hotel retains the claim to the agreed remuneration despite the non-utilization of the service. The hotel shall credit the income from renting the rooms to other parties as well as the saved expenses. If the rooms are not rented to other parties, the hotel may make a lump-sum deduction for saved expenses. In this case, the customer is obligated to pay 90% of the contractually agreed price for overnight stays with or without breakfast as well as for package arrangements with third-party services, 70% for half-board and 60% for full-board arrangements. The customer is free to prove that the aforementioned claim did not arise or did not arise in the amount demanded.

Cancellation conditions:

In case of cancellation (withdrawal) or no-show, the following cancellation conditions apply:

Single booking cancellation:

Cancellation fee*
up to 3 days before arrival none
However, a one-time handling fee of € 15,- will be charged.
up to 2 days before arrival 70 % of the total price
less than 1 day before arrival 80 % of the total price
Cancellation on the day of arrival / no-show 90% of the total price

Group booking cancellation (10 rooms or more)

Cancellation fee*
up to 10 days before arrival none
However, a one-time processing fee of € 35,- will be charged.
up to 9 days before arrival 30 % of the total price
up to 7 days before arrival 50 % of the total price
up to 5 days before arrival 60 % of the total price
up to 3 days before arrival 70 % of the total price
less than 3 days before arrival 80 % of the total price
Cancellation on the day of arrival / no-show 90% of the total price

*These cancellation conditions apply exclusively outside the international trade fair periods in Frankfurt am Main and/or major events within a 20 km radius.

In case of cancellation (withdrawal) or no-show during international trade fair times in Frankfurt am Main and/or major events within a radius of 20 km, separate cancellation conditions apply as follows:

Single Booking Cancellation:

Cancellation fee
up to 31 days before arrival none
up to 30 days before arrival 30% of the total price
up to 14 days before arrival 50% of the total price
up to 8 days before arrival 70 % of the total price
up to 4 days before arrival 80 % of the total price
less than 4 days before arrival 90 % of the total price
on the day of arrival 100 % of the 1st night / 90% of the following night/s

Group booking cancellation (from 10 rooms):

Cancellation fee
up to 31 days before arrival none
up to 30 days before arrival 50 % of the total price
up to 14 days before arrival 70 % of the total price
up to 8 days before arrival 80 % of the total price
up to 4 days before arrival 90 % of the total price
less than 4 days before arrival 100 % of the total price


Status: 01.08.2022
For your own safety we recommend the conclusion of a cancellation insurance!


5 Cancellation by the hotel

5.1 If it has been agreed that the customer can withdraw from the contract free of charge within a certain period of time, the hotel is entitled for its part to withdraw from the contract during this period if there are inquiries from other customers for the contractually booked rooms and the customer does not waive his right to withdraw upon inquiry by the hotel with a reasonable deadline. This applies accordingly in the case of granting an option if other inquiries exist and the customer is not prepared to make a firm booking upon inquiry by the hotel with a reasonable deadline.

5.2 If an advance payment or security deposit agreed or demanded pursuant to Section 3.6 and/or Section 3.7 is not made even after expiration of a reasonable grace period set by the hotel, the hotel shall also be entitled to withdraw from the contract.

5.3 Furthermore, the hotel shall be entitled to withdraw from the contract extraordinarily for objectively justified reasons, in particular in the event of

- force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;

- rooms or rooms are culpably booked with misleading or false information or concealment of material facts; material facts may be the identity of the customer, the ability to pay or the purpose of the stay;

- the hotel has reasonable grounds to believe that the use of the service may jeopardize the smooth operation of the business, the security or the reputation of the hotel in public, without this being attributable to the hotel's sphere of control or organization;

- the purpose or the reason for the stay is unlawful;

- there is a violation of clause 1.2 above.

5.4 The justified withdrawal of the hotel does not justify a claim for damages on the part of the customer.

6 Room provision, handover and return

6.1 The customer shall not acquire any claim to the provision of specific rooms unless this has been expressly agreed in text form.

6.2 Booked rooms shall be available to the customer from 3:00 p.m. on the agreed day of arrival. The customer has no right to earlier provision.

6.3 On the agreed departure day, the rooms must be vacated and made available to the hotel no later than 12:00 noon. After this time, the hotel may charge 50% of the full accommodation price (price according to the price list) due to the late vacating of the room for its use in excess of the contract until 6:00 p.m., and 90% from 6:00 p.m. onwards. Contractual claims of the customer are not justified by this. The customer is at liberty to prove that the hotel has not incurred any or a significantly lower claim to a usage fee.

7 Liability of the hotel

7.1 The hotel shall be liable for damages for which it is responsible arising from injury to life, limb or health. Furthermore, it shall be liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of duties typical for the contract by the hotel. Typical contractual obligations are those obligations that make the proper performance of the contract possible in the first place and on the fulfillment of which the customer relies and may rely. A breach of duty by the hotel is equivalent to a breach of duty by a legal representative or vicarious agent. Further claims for damages are excluded, unless otherwise provided for in this clause 7. In the event of disruptions or deficiencies in the hotel's services, the hotel shall endeavor to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obligated to contribute what is reasonable to him in order to remedy the disruption and keep any possible damage to a minimum.

7.2 The hotel shall be liable to the customer for items brought into the hotel in accordance with the statutory provisions. The hotel recommends the use of the hotel or room safe. If the customer wishes to bring in money, securities and valuables with a value of more than 800 euros or other items with a value of more than 3,500 euros, this requires a separate storage agreement with the hotel.

7.3 Insofar as a parking space is made available to the customer in the hotel garage or in the hotel parking lot, even for a fee, this shall not constitute a safekeeping agreement. In the event of loss of or damage to motor vehicles parked or maneuvered on hotel property and their contents, the hotel shall be liable only in accordance with the foregoing Section 7.1, sentences 1 to 4.

7.4 Wake-up calls shall be executed by the hotel with the utmost care.
Messages for customers will be handled with care. Upon prior agreement with the customer, the hotel may accept, store and - upon request - forward mail and merchandise shipments for a fee. The hotel shall be liable in this respect only in accordance with the above Section 7.1, sentences 1 to 4.

8 Final Provisions

8.1 Amendments and supplements to the contract, the acceptance of the application or these General Terms and Conditions shall be made in text form. Unilateral amendments or supplements shall be invalid.

8.2 The place of performance and payment as well as the exclusive place of jurisdiction - also for disputes relating to checks and bills of exchange - shall be Neu-Anpach in commercial transactions. If the customer fulfills the requirements of § 38 paragraph 2 of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, Neu-Anspach shall be the place of jurisdiction.

8.3 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

8.4 In accordance with the legal obligation, the Hotel points out that the European Union has established an online platform for the out-of-court settlement of consumer disputes ("ODR platform"): http://ec.europa.eu/consumers/odr/.
We are not willing or obliged to participate in any dispute resolution procedure of the consumer arbitration bodies. Further reference on the ODR platform, cf. Art. 14 para. 2 ODR Regulation.